How can we help?
Search the guides below, ask the assistant in the corner, or talk to a human.
Getting started
Getting started with Socialix
What Socialix does and the four steps to your first branded post.
Connecting your Telegram account
Link Telegram so the bot recognises you and can deliver posts.
Connecting Discord & setting up your workspace
Connect Discord in one click, and why you provide the server.
A tour of the Socialix console
What each page of the web app does, at a glance.
Creating posts
Creating your first post
Turn a single link into a branded post with Create.
Downloading media
Pull the original photo or video from a link, with no branding.
Cropping videos
Strip black bars and letterboxing, out comes clean vertical video.
Quick-send: drop a link in Telegram or Discord
Paste a link straight into a connected channel for an instant post.
Batches & fan-out: many links, many templates
Run several links or several templates in one go.
Captions & AI-written text
How the text on your posts and in your captions is written.
Jobs: tracking, retrying & cancelling
Every job you've run, including the failures.
Sources
Templates & design
Templates & the brand look
How templates define the look of every post you create.
Video templates: Tweet Card, Snapchat & Simple Overlay
The three video looks and the options behind them.
Post Rebrand templates
A photo post, rebuilt from scratch in your brand.
Tweet Rebrand templates
The same tweet, cleanly rebuilt and posted as you.
News Post templates & the news engine
A branded news post, photo and headline picked for you.
The canvas editor
Design fully custom templates with drag-and-drop precision.
Importing PSD & SVG designs
Bring designs from Photoshop, Figma, or Canva into the canvas.
Sharing templates by link or code
Hand a template to anyone and they get their own copy.
Folders & auto-routing
Organise templates and let automations pick the right one.
Automations & performance
Automations & auto-routing
Brand new content from a source automatically, every day.
Automation scheduling: run time & daily budget
When automations run, in whose timezone, and how much they post.
Preview: see what an automation would pick
A dry run over your sources' latest posts. It posts nothing.
News automations & niches
Daily branded news posts from the niches you pick.
News story cards: review before you post
How the tap-to-post review flow works, everywhere it lives.
Reading a tracked profile's insights
The profile detail page: score, stats, posts, and trends.
Performance: track Instagram profiles
Watch any profile's posts, followers, and momentum over time.
Workspace & delivery
Your Telegram workspace
A ready-made Telegram group where your content lives in topics.
Your outputs library
Every finished render, browsable and filterable on the web.
Destinations & routing
Decide where each template and automation posts.
Posting to several destinations
One template or automation, delivered to multiple chats at once.
Delivery limits & large videos
File-size ceilings, compression, and why bursts arrive slowly.
The Telegram bot: menu & commands
Everything the bot can do, from the pinned menu to /web.
Billing & account
Choosing a plan
What Free, Starter, Pro, and Enterprise each include.
Billing, plans & credits
Credits, top-ups, and how payment works.
Failed payments & past-due plans
What happens when a charge fails, and how to fix it.
Teams & seats (Enterprise)
Invite your team; everyone shares the plan.
Account settings: profile, timezone & notifications
The settings behind your account, and what each one affects.
Account, privacy & deleting your data
Export your data, or delete your account entirely.
Troubleshooting
Troubleshooting & common issues
Quick fixes for the most common problems.
A post didn't arrive
Where to look when a finished post never showed up.
A link failed
What download errors mean and how to get past them.
A rebrand looks wrong
Blank, broken, or just off: how to get a clean result.
My automation isn't posting
A checklist for quiet automations, from paused to picky.
Trouble signing in?
Passwords, two-factor, and account access questions.
Why is this locked or greyed out?
Plan gates, missing wiring, and other intentional locks.
No articles match your search. Try the assistant or contact us below.
Ask the assistant
Get an instant answer from the Socialix assistant, right here in the corner.
Open assistant